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Now is the time for boards to review and reset what their organisation stands for. With a bit of luck, New Zealand is on the brink of moving to Covid-19 level 1. After 11 weeks of extraordinary national resolve, the pandemic here looks to be in hiatus, and life can return to a semblance of normal. But, in less than 3 months, our economic, social, and technological environment has changed fundamentally. Covid-19 is the Black Swan event that we all feared: an unknown, unknown w

Emotional Intelligence: Restating the Equation

If you’re the owner of a higher-than-average EQ, read on… Why do some people seek help with their EQ, while others don’t? Because the former have a high EQ! EQ is a key part of being a successful human being. EQ lies at the heart of our ability to form meaningful relationships, understand others and ourselves, win trust and be successful in our friendships, family life and careers. Numerous studies have shown that EQ has much more influence over our financial success than tec

Social media: stay involved and turn the tide

The web hasn’t achieved its potential to benefit humanity through sharing knowledge; instead it has become a forum for bullies, liars and trivia. Back in 2017, Tim Berners-Lee the inventor of the world wide web, said “One of the problems with climate change is getting people to realise it was anthropogenic – created by people. It’s the same problem with social networks – they are manmade. If they are not serving humanity, they can and should be changed.” Since President Trump

Why financial year ends are the enemy of great strategies

I'm not a huge fan of financial years: I’m concerned they have a detrimental effect on the delivery of great strategies, and lead to the erosion of customer and shareholder value. Why? Most, if not all, organisations seek to be around for the long term and create strategies which look forward five to ten years. The aim of a great strategy should be to provide continuous, trusted value to customers, who become loyal friends and advocates. Shareholder value should be an outcome

Parachuting? Or Public Speaking?

Expert tips for people who'd rather go parachuting than make a speech.... Considering that humans spend a lot of time talking, it’s amazing to think that c.75% of us have a fear of public speaking, and about 20% of us may have a full-blown phobia: for these people, the fear of talking in front of a group is significant enough to cause problems in work, school, or in social settings. I don’t mean to sound smug, but I’m lucky: I’ve learned to look forward to public speaking, an

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